We hope you are delighted with your product from Duvet & Pillow Warehouse. Occasionally, we know you will want to return items.

For this we have a hassle-free returns policy. If for any reason you are unhappy with your purchase, you can return it to use provided it is returned unused, in the original wrapping/packaging, and in a re-saleable condition within 7 days of the date you received the item.

On satisfactory return of the goods, we will issue a refund of the purchase price, excluding any postage or packaging charges.

For all returns we recommend you use registered post as we cannot be responsible for items lost prior to delivery to us where unrecorded delivery methods have been used. Please retain proof of postage.

You should send returns to:

Please note if you're ordering a mattress from us these will have a separate delivery schedule. We will contact you via phone to agree an exact date for delivery upon placing the order through the website

All our deliveries will require a signature - if you have any questions about deliveries or returning an order, please drop us an email at info@dapw.co.uk.