Terms and conditions are often complicated and confusing - thank the lawyers for that. We have the legal speak as well but have given the main points in the summary below.

In a nutshell, we exceed all standard statutory rights to protect you as a customer. Our success is based on looking after you first - something we are proud of and will strive to achieve. Here is a summary of the Terms and Conditions.

Summary

• Any problems or questions, email us on info@dapw.co.uk and we will get back to you within 24 hours.
• We have taken care to make sure the website is correct. If we have made an error, let us know and we'll correct it.
• You can cancel your order within 7 days of getting it delivered.
• If you cancel the order, please return it to us in the condition it was received.
• We do not store your credit card details.
• We do not use your name and address for anything other than gettting the order to you.
• We would like to keep you updated with new products and offers and will do this by email - only if you have given us permission. We hate SPAM as much as you!

Below is the longer legalised version!

Company Details

DAPW is the trading name of Duvet and Pillow Warehouse Limited.
Company Number: 5417432
VAT Number: 908 6778 76

Customer Service

If you have any queries with your order please send an email to info@dapw.co.uk or call us on 0845 224 5183. To assist us in keeping our costs down (and passing the savings on to you) we would prefer contact via email. Letters can however be sent to:

DAPW
Department 8889
Camberwell Way, Sunderland
SR9 9XZ
United Kingdom

Content

Duvet & Pillow Warehouse has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and that all products have been fairly described and portrayed. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Delivery charges are calculated on a per carton rate and are an estimate only.

Use of Duvet and Pillow Warehouse

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Duvet and Pillow Warehouse. You may not modify, distribute or re-post anything on this website for any purpose.

Cancellation

Under The Consumer Protection (Distance Selling) Regulations you have special rights as a consumer when you shop from home. You may cancel your order within seven days of receiving your purchase. Details on your Consumer Protection can be viewed at the following sites:

http://www.opsi.gov.uk/si/si2000/20002334.htm http://www.opsi.gov.uk/si/si2005/20050689.htm

Returns

When you cancel an order or part of an order, the goods must be returned in the original packaging. You are responsible for the goods prior to return and for insuring or bearing the cost of the items until they are received by us. Any package or postage cost incurred in returning the goods will be your responsibility.

When receiving returned goods that have, in our opinion, been used, altered, damaged or are in any other way unfit for resale or return to the manufacturer for a credit we will withhold any monies due, advise you in writing within 14 days of any such intention and describe the nature of any such refusal to refund. During any period thereafter the goods will be retained by us for a period of no longer than 30 days and be available for inspection by any interested parties, experts, or witnesses. Thereafter, unless the subject of further legal claims, the goods will either be destroyed or at their request returned to the original purchaser, at their expense, following the signing of a release form as provided by us.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Extent of Liability

Duvet & Pillow Warehouse shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. We reserve the right at any time to:

• Withdraw or add products to our range.
• Add or remove suppliers from our list.
• Revise prices.
• Change delivery methods or carrier.
• Add to or remove payment methods.

The Data Protection Act

Duvet & Pillow Warehouse is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information, how we protect your privacy and how we comply with the Data Protection Act 1998.

Personal Information

When you shop with Duvet & Pillow Warehouse, there are different ways we gather information about you:

1. Personal information about you is gathered from our secure online shopping facility (excluding your payment card data), our on-line newsletter subscription, our contact us and our tell-a-friend functions.

2. When you place an order or product enquiry with us, we ask for information such as your name, e-mail address, delivery address and contact details. We keep a record of this information. All this is necessary for us to recognise you as a customer in the future and to fulfil the orders you place with us.

3. If you buy on-line your payment card details are collected by the on-line payment provider and at no time are these made available to Duvet and Pillow Warehouse. Therefore we do not hold or store this type of personal information.

4. We keep a record of your purchases with us, this means we can deal quickly with any problems you may experience with your order. It also means we can send you details of relevant offers.

5. We keep a record of any e-mail correspondence you send us, which helps us keep track any problems or concerns you?ve had with our products or services.

6. If you subscribe to our newsletter, we retain only your email address to allow us to send you newsletters. At all times you retain the right to un-subscribe.

How We Use Your Personal Information

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:

• Processing your order and providing customer care support.
• Planning and managing Duvet and pillow warehouse business activities, including analysing customers' shopping habits and preferences and administering this website.
• Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
• Providing you with information about the products and services we offer.

We will only send you updates on new products or alert you to special offers which we believe will be of genuine interest to you. If you would prefer not to receive this type of information please let us know through our contact page.

Competitions, Campaigns and Special Offers

When you enter a Duvet & Pillow Warehouse competition or other promotional offer, we may ask for your name, address and email address so we can administer the contest and notify winners. We may invite you to join our newsletter mailing list. We will always seek permission prior to adding your details.

All Special Offers are limited to one per household and cannot be used in conjunction with other offers.

Security

We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.

Site Tracking & Cookies

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet your needs. This software does not enable us to capture any personally identifying information. The only Cookies used on our site expire at the end of your session. They are used to track products and add them to your basket during the purchasing process. This type of cookie does not capture any personally identifying information.

Third Parties

Duvet & Pillow Warehouse does not sell, trade or rent your personal information to others. We will not disclose your personal information to any third party or any other organisations unless you give explicit permission, or there is a legal obligation to do so.

Our Price Promise

If you do find an identical product cheaper elsewhere then let us know and we will match the price plus give you an additional 5% off! This promise also extends to 7 days after your have placed your order. This Price Promise does not relate to any promotions or special offers by our competitors. Also, due to the quality differentials on auction sites, the Price Promise does not extend to auction sites.

Should you have any questions relating to these Terms and Conditions, please contact us for more information. Failing any outstanding query, it will be assumed that the Terms and Conditions have been read and understood.

Please keep a copy of these Terms and Conditions for your records.